Frequently asked questions

No. We ship only within the United States.

Yes. U.S. orders ship free with no minimum listed.

The storefront presents tax-free totals. The amount charged is confirmed on the checkout page.

Orders typically leave the next business day from Manassas, VA, excluding weekends and U.S. federal holidays.

Most candles are soy. The catalog also includes beeswax, coconut wax, plant-based wax, and a soy blend.

Trim the wick to about ¼ inch, keep the first melt pool even, keep the flame away from drafts and fabrics, and never leave it unattended.

Opened or burned candles are not returnable except for damage-on-arrival claims. Unused items in original packaging may be returned within 30 days with authorization.

Email info@maisonhelixir.com with your order number. Do not ship anything back until you receive return instructions.

8386 Sudley Rd, Manassas, VA 20109. Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern.